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The Right Approach to AI Concierges
Commentary, AI, CRM PJ Santoro Commentary, AI, CRM PJ Santoro

The Right Approach to AI Concierges

In my last post (a while ago, apologies) you surely intuited that I have some reservations about the AI gold-rush. I do, but that applies primarily to the big infrastructure plays. At the retail-level, while there are right and wrong ways to go about it, I remain and am growing more bullish on the opportunity to apply AI in delivering more sustainable (and profitable) consumer relationships at the retail level…

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