Insights Blog

The Right Approach to AI Concierges
Commentary, AI, CRM PJ Santoro Commentary, AI, CRM PJ Santoro

The Right Approach to AI Concierges

In my last post (a while ago, apologies) you surely intuited that I have some reservations about the AI gold-rush. I do, but that applies primarily to the big infrastructure plays. At the retail-level, while there are right and wrong ways to go about it, I remain and am growing more bullish on the opportunity to apply AI in delivering more sustainable (and profitable) consumer relationships at the retail level…

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Embracing AI for Consumer Engagement
Commentary, Announcements, Strategy PJ Santoro Commentary, Announcements, Strategy PJ Santoro

Embracing AI for Consumer Engagement

Today’s post is an announcement; not because of any carefully laid marketing or business development strategy, but by virtue of finding ourselves immersed in something proving to be too important, too pivotal, and enormously powerful in creating durable consumer engagement and business growth for our client's brands. So, today it's time to share that C[IQ] Strategies is all-in on artificial intelligence applications for a new level of infinitely scalable consumer engagement…

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