Insights Blog
Some Musings on Assistive AI
This year, while I've been treading in the deep-end of the AI pool, some observations are emerging about the realities of AI Agent deployment, and a thru-line is a particular focus on the customer engagement experience as a component of a CRM strategy...
The Right Approach to AI Concierges
In my last post (a while ago, apologies) you surely intuited that I have some reservations about the AI gold-rush. I do, but that applies primarily to the big infrastructure plays. At the retail-level, while there are right and wrong ways to go about it, I remain and am growing more bullish on the opportunity to apply AI in delivering more sustainable (and profitable) consumer relationships at the retail level…